Effective Date: January 1, 2025
Your privacy matters to us. When you call us for water leak detection or use our website, you trust us with your contact details and information about your home. This policy explains what we collect, why we collect it, and how we keep it safe. We keep it simple because we want you to feel confident reaching out to our team.
Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call or fill out a form on our website. If you describe a leak or a problem with your plumbing, we may note those details to help our technicians prepare.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and the time of your visit. We use this to understand how people find us and to keep our site working smoothly.
How We Use Information
We use your contact details to schedule your leak detection appointment, send you confirmation, and follow up after the job. If you ask us a question, we use your information to respond.
We may use your email or phone number to send you occasional updates about our services or seasonal reminders. You can opt out of those messages at any time. We also use website data to improve our online experience and make sure our advertising reaches the right local homeowners.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device. They help us see which pages are most helpful and where we can improve.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us directly to schedule service.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to collect anonymous data about website traffic. These tools tell us how many people visit our site, which pages they view, and how they found us. This helps us improve our content and local outreach.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only access your information to perform services on our behalf and are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, email platforms, or analytics partners. They are bound by confidentiality agreements and can only use your data for the services they provide to us.
We may disclose information if required by law, such as in response to a court order or legal process. We may also share information to protect the rights, property, or safety of our business, our customers, or others.
Data Retention
We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
For example, we retain appointment records for a reasonable period to handle any follow-up service needs or warranty questions. Website analytics data is kept in aggregate form and does not identify you personally.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to safeguard your information. If you have concerns about the security of your data, please contact us using the details below.
User Rights
You have the right to request access to the personal information we hold about you. You can also ask us to correct inaccurate details or delete your information, subject to certain legal exceptions.
If you would like to exercise any of these rights, please contact us by phone or email. We will respond within a reasonable timeframe and help you with your request. You can also opt out of marketing communications at any time by following the unsubscribe instructions in our messages.
Children's Privacy
Our services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
If we learn that we have collected information from a child under 13 without parental consent, we will take steps to remove that information from our systems.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and revise the effective date at the top.
We encourage you to review this page periodically. Your continued use of our website or services after any changes means you accept the updated policy.